I have this issue. I cannot go into a bar, restaurant or resort without seeing blindspots as well as bright spots. By that I mean areas where the owners are taking advantage or missing golden opportunities to connect with customers and deliver something truly remarkable. Partly my parents are to blame. I was born into the service industry. And my parents both are experts at it. Food and hospitality are unique in that your customers actually spend a considerable amount of time in your business. That translates to your service leaving a lasting great or horrible impression.
This morning Kickstarter featured a local Portland area (Washougal, Wa) highlight that I fell in love with. Kevin Credelle & Alex Yost are starting something with both the intent and delivery that I believe will make them succeed. If you are curious, please go watch the Our Bar video and try to see why I say this.
Recently I started watching Bar Rescue. It is a crazy look at some of the worst failing establishments in the world. I don’t completely agree with the host’s yelling but he is spot on with every tweak he makes to help the owners turn around their businesses. I think he would smile at Kevin and Alex’s plans. I can’t wait to share a pint with friends when they open their door.